Política de reembolso

Effective Date: November 8th, 2025

Thank you for shopping at Markdown Beauty (“we,” “us,” “our”). Please review our return policy carefully before placing an order.

This policy applies to orders placed through our online store.
Because we source discount and overstock skincare & makeup items, some products may arrive with cosmetic packaging issues (e.g., dented or damaged boxes, minor scuffs). These packaging imperfections do not qualify for returns.
All sales are final except in the specific circumstances listed below.

We will accept a return only if one of the following is true:

You received the wrong product – e.g., you ordered Product A and we shipped Product B.
- Please contact us within [X] days of delivery to request a return (we recommend 7–14 days).
- If approved, you’ll be instructed how to send the product back and how we will issue a refund or replacement.
  
  The product is defective or fails to work as intended (for example, it was damaged in transit, or is non-functional).

Change of mind, “buyer’s remorse,” or simply deciding you don’t like it.
Cosmetic damage to the packaging (e.g., box scuffs, dents, slight wear) that does not affect the product itself.
Products that have been used, opened, or show obvious wear/usage (unless defective).
Returns for items clearly marked “final sale” or discounted under certain clearance conditions (we may mark them as such at time of purchase).

For approved returns under the “wrong item” or “defective product” condition above, we will issue either a refund or a replacement product, at our discretion.
Refunds will be processed to the original payment method within [X] business days after we receive and inspect the returned product.
Shipping costs are non-refundable except where we confirmed an error on our part (wrong item shipped or confirmed defective).
If you return an item without our approval or outside the return window, we reserve the right to refuse the return.

Email us at [customer support email] with your order number, description of the issue (wrong item or defect), and photos if applicable.
We will review your request and respond within [X] business days.
If approved, you’ll receive a Return Merchandise Authorization (RMA) and instructions on shipping.
Ship the item back in its original condition (except for the defect) and original packaging where practical.
After we receive and inspect the return, we will notify you of the refund or replacement status.

By purchasing, you acknowledge that minor cosmetic imperfections of packaging do not constitute a defect eligible for return.
We reserve the right to update or amend this policy at any time; any changes will be posted on our website under “Return Policy” with effective dates.

Cart